WindTech Solutions receives numerous customer inquiries daily, ranging from technical issues with their wind turbines to general product information. The company uses Deskhero's AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies.
With Deskhero, WindTech Solutions has been able to reduce the time spent on each ticket significantly. The AI-powered suggested replies have not only improved response times but also ensured consistency in the quality of responses. This has led to an increase in customer satisfaction rates.
Deskhero's AI capabilities also enhance the search results within the platform. When a customer support representative searches for a solution to a problem, the AI uses the OpenAI Embeddings to find the most relevant content. This has made it easier for the representatives to find solutions to customer problems, further improving response times.
Additionally, WindTech Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the company to manage customer support across multiple channels.
Overall, Deskhero's advanced AI capabilities have enabled WindTech Solutions to streamline their customer support processes, improve response times, and enhance customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent on each ticket, thereby improving response times.
How does Deskhero's AI enhance search results?
When a customer support representative searches for a solution to a problem, Deskhero's AI uses the OpenAI Embeddings to find the most relevant content. This makes it easier for the representatives to find solutions, further improving response times.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of Wind Turbines and Solar Panels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
