WindTech Solutions receives numerous support tickets daily from clients needing assistance with their windmill engines and turbines. The company uses Deskhero's ticket management system to efficiently categorize, assign, and manage these tickets. The AI capabilities of Deskhero help in suggesting replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals.
The company also uses the custom fields feature to tailor their ticketing system to their specific needs, making it easier to track and manage tickets. The AI-powered comprehensive search bar allows the support team to quickly find relevant information, reducing the time spent on each ticket.
With the help of Deskhero's AI capabilities, WindTech Solutions has been able to significantly reduce their response times. The AI suggests replies based on similar previous tickets and knowledge base articles, enabling the support team to provide quick and accurate responses.
Deskhero's website scraping feature is used to keep the knowledge base up-to-date with the latest information from relevant industry websites. This ensures that the AI always has the most current information when suggesting replies or enhancing search results.
Overall, Deskhero's advanced AI capabilities have enabled WindTech Solutions to streamline their customer support process, improve response times, and enhance customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to enhance the search results, making it easier for the support team to find the information they need.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts information from relevant industry websites. This information is then used to keep the knowledge base up-to-date, ensuring that the AI always has the most current information when suggesting replies or enhancing search results.
* This article provides an example of how a fictive company in the Manufacture of Windmill Engines and Turbines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
