Turbine Innovations has an extensive knowledge base that includes manuals, policies, and presentations. The company uses Deskhero's AI capabilities to automatically generate knowledge base articles from these documents. This not only saves time but also ensures that the knowledge base is always up-to-date.
The company also uses Deskhero's website scraping feature to automatically extract information from relevant industry websites. This information is then used to update the knowledge base, ensuring that the AI always has the most current information when generating articles or enhancing search results.
Deskhero's AI-powered comprehensive search bar is another feature that Turbine Innovations finds extremely useful. The AI uses OpenAI Embeddings from various sources to find relevant content, making it easier for the support team to find the information they need.
By leveraging Deskhero's AI capabilities, Turbine Innovations has been able to significantly improve the management of their knowledge base. The automated generation of articles and enhanced search results have not only saved time but also improved the quality of the knowledge base.
Overall, Deskhero's advanced AI capabilities have enabled Turbine Innovations to streamline their knowledge base management, improve the quality of their articles, and enhance search results.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from uploaded files like policies, manuals, and presentations to generate knowledge base articles. The AI finds relevant content in these documents and uses it to create comprehensive and informative articles.
How does Deskhero's AI enhance search results in the knowledge base?
The AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to enhance the search results, making it easier to find the required information in the knowledge base.
How does Deskhero's website scraping feature update the knowledge base?
Deskhero's website scraping feature automatically extracts information from relevant industry websites. This information is then used to update the knowledge base, ensuring that the AI always has the most current information when generating articles or enhancing search results.
* This article provides an example of how a fictive company in the Manufacture of Windmill Engines and Turbines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
