Windmill Dynamics receives a large volume of support tickets every day. The company uses Deskhero's ticket management system to efficiently handle these tickets. The AI capabilities of Deskhero help in categorizing and assigning tickets based on their content, making the process more efficient.
The company also uses the custom fields feature to tailor their ticketing system to their specific needs. This makes it easier to track and manage tickets, and ensures that no ticket falls through the cracks.
Deskhero's AI-powered comprehensive search bar is another feature that Windmill Dynamics finds extremely useful. The AI uses OpenAI Embeddings from various sources to find relevant content, making it easier for the support team to find the information they need to resolve tickets.
By leveraging Deskhero's AI capabilities, Windmill Dynamics has been able to significantly improve their ticket management process. The AI helps in categorizing and assigning tickets, suggesting replies, and enhancing search results, making the process more efficient and effective.
Overall, Deskhero's advanced AI capabilities have enabled Windmill Dynamics to streamline their ticket management process, improve response times, and enhance customer satisfaction.
How does Deskhero's AI help in ticket categorization and assignment?
Deskhero's AI uses OpenAI Embeddings from the content of the tickets to categorize and assign them. The AI identifies the nature of the issue and assigns the ticket to the appropriate team or individual.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results in the ticket management system?
The AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to enhance the search results, making it easier for the support team to find the information they need to resolve tickets.
* This article provides an example of how a fictive company in the Manufacture of Windmill Engines and Turbines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
