LockTech Industries receives numerous customer queries daily regarding installation, troubleshooting, and product specifications. With Deskhero, they manage these queries efficiently using the ticket management feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on urgency, type of query, and customer value. This ensures that high-priority issues are addressed promptly, improving customer satisfaction.
LockTech Industries has a vast knowledge base, including manuals and policies uploaded as Word, PowerPoint, and PDF files. Deskhero's AI capabilities leverage OpenAI Embeddings from these files to find relevant content and generate suggested replies, making it easier for the support team to provide accurate responses.
The company also uses Deskhero's website scraping feature to keep its knowledge base up-to-date with the latest information from their official website. This ensures that the support team always has the most recent and accurate information at their fingertips.
Finally, LockTech Industries uses Deskhero's comprehensive search bar and REST API to integrate their existing systems with Deskhero, providing a seamless experience for both the support team and customers.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies. This reduces the time spent by the support team in crafting responses, thereby improving response times.
How does Deskhero ensure that the support team has the most recent and accurate information?
Deskhero uses a website scraping feature to update its knowledge base with the latest information from the company's official website. This ensures that the support team always has the most recent and accurate information.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API which allows you to integrate your existing systems with Deskhero, providing a seamless experience for both the support team and customers.
* This article provides an example of how a fictive company in the Manufacture of window and gate locks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
