SecureGates Inc. deals with a wide range of customer queries, from product inquiries to technical support requests. With Deskhero's ticket management system, they can efficiently handle these queries, ensuring no customer is left waiting for a response.
The company uses Deskhero's user groups feature to assign tickets to the appropriate team members based on their expertise. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, helping the team respond quickly and accurately.
SecureGates Inc. maintains a comprehensive knowledge base, including product manuals and installation guides in various formats. Deskhero's AI capabilities use OpenAI Embeddings from these files to find relevant content and generate suggested replies, reducing the time spent by the team in searching for information.
The company also uses Deskhero's website scraping feature to keep its knowledge base updated with the latest product information and technical specifications from their official website. This ensures that the team always has the most current information to assist customers.
Finally, SecureGates Inc. uses Deskhero's custom email domains and REST API to integrate Deskhero with their existing systems and maintain a consistent brand image across all customer interactions.
How does Deskhero help in handling a wide range of customer queries?
Deskhero's ticket management system allows efficient handling of customer queries. Its AI capabilities analyze previous tickets and knowledge base articles to suggest replies, enabling quick and accurate responses.
How does Deskhero ensure that the team has the most current information?
Deskhero uses a website scraping feature to update its knowledge base with the latest product information and technical specifications from the company's official website. This ensures that the team always has the most current information to assist customers.
Can Deskhero maintain a consistent brand image across all customer interactions?
Yes, Deskhero provides custom email domains and a REST API for integration with existing systems, which helps in maintaining a consistent brand image across all customer interactions.
* This article provides an example of how a fictive company in the Manufacture of window and gate locks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
