WindowSecure Solutions receives a high volume of customer queries daily, ranging from product information requests to technical support. Using Deskhero's ticket management feature, they can effectively manage these queries and ensure timely responses.
The company uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This, combined with Deskhero's AI capabilities that analyze previous tickets and knowledge base articles to suggest replies, helps the team to respond quickly and accurately to customer queries.
WindowSecure Solutions has an extensive knowledge base, including product manuals and troubleshooting guides in various formats. Deskhero's AI capabilities leverage OpenAI Embeddings from these files to find relevant content and generate suggested replies, reducing the time spent by the team in searching for information.
The company also uses Deskhero's website scraping feature to keep its knowledge base updated with the latest product information from their official website. This ensures that the team always has the most current and accurate information to assist customers.
Finally, WindowSecure Solutions uses Deskhero's comprehensive search bar and REST API to integrate their existing systems with Deskhero, providing a seamless experience for both the support team and customers.
How does Deskhero help in managing a high volume of customer queries?
Deskhero's ticket management feature allows effective management of customer queries. Its AI capabilities analyze previous tickets and knowledge base articles to suggest replies, ensuring timely and accurate responses.
How does Deskhero ensure that the team has the most current and accurate information?
Deskhero uses a website scraping feature to update its knowledge base with the latest product information from the company's official website. This ensures that the team always has the most current and accurate information to assist customers.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API which allows you to integrate your existing systems with Deskhero, providing a seamless experience for both the support team and customers.
* This article provides an example of how a fictive company in the Manufacture of window and gate locks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
