NailTech Solutions deals with a large number of customer inquiries daily, ranging from product specifications to installation guides. To manage these effectively, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
Deskhero's AI also enhances the search results by leveraging OpenAI embeddings from uploaded files like product manuals and policies. This allows NailTech's support team to quickly find relevant information and provide accurate responses to customer queries.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities analyze this data and incorporate it into the suggested replies and search results.
NailTech also utilizes Deskhero's custom fields and user groups to categorize their customers and inquiries. This makes it easier for the support team to prioritize and handle tickets, improving overall customer service efficiency.
Through Deskhero's REST API, NailTech has integrated the platform with their existing systems, further enhancing their customer support workflow.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
How does Deskhero improve search results?
Deskhero's AI enhances search results by analyzing all available data, including previous tickets, knowledge base articles, uploaded files, and website data.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the Manufacture of wire products, nails, screws, bolts and nuts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
