CableCraft Ltd., a renowned manufacturer of wire rope and cable assemblies, was facing challenges in managing their helpdesk services. The process was manual, time-consuming, and prone to errors, leading to customer dissatisfaction.
By implementing Deskhero, CableCraft was able to automate and streamline their helpdesk services. The AI capabilities of Deskhero, leveraging OpenAI Embeddings, provided suggested replies based on previous tickets, knowledge base articles, and other data. This not only reduced the time taken to respond but also ensured consistent and accurate responses.
The user groups feature of Deskhero allowed CableCraft to assign tickets to specific teams based on the nature of the issue. This resulted in faster resolution times and increased efficiency of the helpdesk team.
Deskhero's knowledge base and comprehensive search bar proved invaluable in finding quick solutions. The AI-powered search provided relevant results from the knowledge base, previous tickets, and uploaded files, enabling the team to resolve issues promptly.
Moreover, the REST API feature of Deskhero enabled CableCraft to integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies. This ensures consistent and accurate responses based on past data.
What is the benefit of the user groups feature?
The user groups feature allows you to assign tickets to specific teams based on the nature of the issue. This leads to faster resolution times and increased efficiency.
How does the REST API feature benefit the company?
The REST API feature allows Deskhero to be integrated with existing systems, ensuring a smooth transition and minimal disruption to operations.
* This article provides an example of how a fictive company in the Manufacture of wire rope and cable assemblies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
