Prior to implementing Deskhero, WireCraft Inc. struggled with managing customer queries, often leading to delayed responses and unsatisfied customers. With the introduction of Deskhero, the company was able to structure their data, manage tickets effectively, and create a comprehensive knowledge base for their products.
With Deskhero's AI capabilities, WireCraft Inc. was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allowed the AI to find relevant content which was sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the response time.
The AI also enhanced the search results, making it easier for the customer support team to find relevant information quickly. This led to more accurate responses and improved customer satisfaction.
Furthermore, the use of custom fields and email domains provided a more personalized experience for the customers, reinforcing their trust in the brand.
Overall, the implementation of Deskhero has transformed WireCraft Inc.'s customer support, making it more efficient and effective.
How has Deskhero improved the response time?
Deskhero's advanced AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This significantly reduces the time taken to respond to customer queries.
How has Deskhero enhanced the search results?
Deskhero uses AI to find relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. This enhances the search results, making it easier to find relevant information quickly.
How does Deskhero provide a personalized experience for the customers?
Deskhero allows the use of custom fields and email domains, providing a more personalized experience for the customers.
* This article provides an example of how a fictive company in the Manufacture of wiring devices and other electrical equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
