Before adopting Deskhero, ElectroHub Solutions faced challenges in managing their helpdesk services, often leading to unresolved issues and unsatisfied customers. With Deskhero, they were able to effectively manage tickets, create user groups, and establish a robust knowledge base.
Deskhero's AI capabilities enabled ElectroHub Solutions to utilize OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant resources. This helped the AI to find relevant content which was then processed by OpenAIs ChatGPT to generate suggested replies, thus improving the efficiency of problem resolution.
The AI also enhanced the search results, making it easier for the helpdesk team to find relevant information swiftly. This led to quicker issue resolution and improved customer satisfaction.
Additionally, the use of custom fields and email domains provided a more personalized experience for the customers, enhancing their trust in the brand.
In conclusion, the integration of Deskhero has revolutionized ElectroHub Solution's helpdesk services, making it more efficient and customer-friendly.
How has Deskhero improved problem resolution efficiency?
Deskhero's advanced AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This significantly reduces the time taken to resolve customer issues.
How has Deskhero enhanced the search results?
Deskhero uses AI to find relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. This enhances the search results, making it easier to find relevant information quickly.
How does Deskhero provide a personalized experience for the customers?
Deskhero allows the use of custom fields and email domains, providing a more personalized experience for the customers.
* This article provides an example of how a fictive company in the Manufacture of wiring devices and other electrical equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
