SassyBlazers receives a large volume of customer queries every day. With Deskhero's AI capabilities, they can now automate responses to these queries by generating suggested replies based on previous tickets and knowledge base articles. This has not only improved their response times but also freed up their support team to focus on more complex issues.
The company also uses Deskhero's AI to enhance their search functionality. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the platform provides more relevant search results. This has improved the customer's ability to find information independently, reducing the load on the support team.
Deskhero's AI capabilities also help SassyBlazers maintain an up-to-date knowledge base. The platform generates articles from word, powerpoint, pdf files, which are then used to answer customer queries. This ensures that the knowledge base remains relevant and useful for customers.
Additionally, SassyBlazers uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to provide a unified customer experience across all channels.
In conclusion, Deskhero's advanced AI capabilities have enabled SassyBlazers to provide a superior customer experience, while also improving the efficiency of their support operations.
How does Deskhero's AI automate customer interactions?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies to customer queries. This automates responses and improves response times.
How does Deskhero's AI improve search functionality?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant search results. This improves the customer's ability to find information independently.
How does Deskhero's AI maintain an up-to-date knowledge base?
Deskhero's AI generates knowledge base articles from word, powerpoint, pdf files. These articles are then used to answer customer queries, ensuring that the knowledge base remains relevant and useful.
* This article provides an example of how a fictive company in the Manufacture of Women's Blazers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
