BlazerGlam deals with a multitude of customer queries on a daily basis. By leveraging Deskhero's AI capabilities, they can now generate suggested replies based on previous tickets and knowledge base articles. This has significantly improved their response times and allowed their support team to focus on more critical issues.
The company also uses Deskhero's AI to improve their search results. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the platform provides more accurate and relevant search results. This has enhanced the customer's self-service experience and reduced the workload of the support team.
Deskhero's AI capabilities also assist BlazerGlam in maintaining their knowledge base. The platform generates articles from word, powerpoint, pdf files, which are then used to address customer queries. This has enriched their knowledge base and ensured that it remains current and relevant.
Moreover, BlazerGlam uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has allowed them to streamline their operations and provide a consistent customer experience across all channels.
Overall, Deskhero's advanced AI capabilities have greatly optimized BlazerGlam's helpdesk services, making them more efficient and customer-friendly.
How does Deskhero's AI automate responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This automates responses and improves response times.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more accurate and relevant search results. This enhances the customer's self-service experience.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI generates knowledge base articles from word, powerpoint, pdf files. These articles are then used to address customer queries, enriching the knowledge base and ensuring it remains current and relevant.
* This article provides an example of how a fictive company in the Manufacture of Women's Blazers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
