BlazerQueen receives hundreds of customer queries daily, ranging from product inquiries to order status checks. With Deskhero's AI capabilities, they can now automatically generate suggested replies based on previous tickets and knowledge base articles. This has significantly reduced the time taken to respond to customers and increased the efficiency of their support team.
The company also leverages Deskhero's AI to enhance search results. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, the platform provides more relevant and accurate search results. This has improved the customer's self-service experience and reduced the number of support tickets.
Deskhero's AI capabilities also help in managing the company's knowledge base. It generates articles from word, powerpoint, pdf files, which are then used to answer customer queries. This has not only enriched their knowledge base but also ensured that it remains up-to-date and relevant.
Furthermore, BlazerQueen uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has enabled them to streamline their operations and provide a consistent customer experience across all channels.
Overall, Deskhero's advanced AI capabilities have transformed BlazerQueen's customer support operations, making them more efficient and customer-centric.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to automatically generate suggested replies. This reduces the time taken to respond to customers and increases the efficiency of the support team.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant and accurate search results. This improves the customer's self-service experience and reduces the number of support tickets.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI generates knowledge base articles from word, powerpoint, pdf files. These articles are then used to answer customer queries, enriching the knowledge base and ensuring it remains up-to-date and relevant.
* This article provides an example of how a fictive company in the Manufacture of Women's Blazers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
