SilkThreads Inc. receives hundreds of customer queries daily, ranging from product inquiries to complaints. With Deskhero, they can efficiently manage these tickets using the platform's kanban board and user groups features. The AI capabilities of Deskhero help in sorting and prioritizing these tickets based on their urgency and relevance.
The company also uses Deskhero's knowledge base feature to store and manage all their product manuals, policies, and presentations. The AI capabilities of Deskhero analyze this data and generate relevant content that can be used to respond to customer queries. This reduces the time spent by customer service representatives in searching for information and allows them to focus on resolving customer issues.
Deskhero's website scraping feature is another tool that SilkThreads Inc. uses to keep their knowledge base up-to-date. The AI capabilities of Deskhero scan the company's website for any new or updated information and add it to the knowledge base. This ensures that the customer service representatives always have the latest information at their fingertips.
SilkThreads Inc. also benefits from Deskhero's custom email domains feature. This allows the company to maintain a professional image in their communication with customers. The AI capabilities of Deskhero also analyze the content of these emails to generate suggested replies, further speeding up the response time.
Overall, SilkThreads Inc. has greatly benefited from using Deskhero. The platform's advanced AI capabilities have not only improved the efficiency of their customer support operations but also enhanced the quality of their customer service.
How does Deskhero's AI capabilities help in managing customer tickets?
Deskhero's AI capabilities analyze the content of the tickets and sort them based on their urgency and relevance. They also generate suggested replies, which speeds up the response time.
How does Deskhero ensure that the knowledge base is always up-to-date?
Deskhero's website scraping feature scans the company's website for any new or updated information and adds it to the knowledge base.
How does Deskhero maintain a professional image in customer communication?
Deskhero allows companies to use custom email domains for their customer communication. This helps in maintaining a professional image.
* This article provides an example of how a fictive company in the Manufacture of Women's Hosiery and Stockings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
