SilkEssence Creations has a reputation for providing high-quality products and exceptional customer service. To maintain this standard, the company uses Deskhero's AI capabilities to handle customer queries effectively and efficiently.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This not only reduces the response time but also ensures that the responses are accurate and relevant.
Deskhero's AI also enhances the search results, making it easier for the support team to find the required information quickly. This feature is particularly useful when dealing with complex queries that require detailed information.
SilkEssence also leverages the AI-powered Kanban board to manage the workflow of customer support tickets. This tool helps the team to track the progress of each ticket and prioritize tasks based on their urgency.
Lastly, the REST API allows SilkEssence to integrate Deskhero with their existing systems, ensuring a seamless flow of information. This integration further improves the efficiency of the customer support process.
How does Deskhero's AI ensure the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies. This ensures that the responses are not only quick but also accurate and relevant.
How does the AI-powered Kanban board help in tracking the progress of tickets?
The AI-powered Kanban board visualizes the workflow of customer support tickets, allowing the team to track the progress of each ticket and prioritize tasks based on their urgency.
How does the REST API improve the efficiency of the customer support process?
The REST API allows SilkEssence to integrate Deskhero with their existing systems, ensuring a seamless flow of information. This integration further improves the efficiency of the customer support process.
* This article provides an example of how a fictive company in the Manufacture of Women's Underwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
