VelvetVogue Intimates deals with a large volume of customer queries daily. To manage these effectively, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
Deskhero's AI generates suggested replies for customer queries, significantly reducing the response time. It also enhances search results, making it easier for the support team to find relevant information quickly. This ensures that the customers receive accurate and timely responses.
The AI-powered Kanban board allows VelvetVogue to visualize and manage the workflow of customer support tickets. It helps in identifying bottlenecks and prioritizing tasks, thereby improving the overall efficiency of the support team.
Deskhero's AI also assists in managing the knowledge base. It generates articles from various sources such as Word, PowerPoint, PDF files, and even scrapes data from the company's website. This ensures that the knowledge base is always up-to-date with the latest information.
Finally, the REST API allows VelvetVogue to integrate Deskhero with other systems, creating a seamless flow of information. This integration further enhances the efficiency of the helpdesk services.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies for customer queries, significantly reducing the response time.
How does the AI-powered Kanban board improve efficiency?
The AI-powered Kanban board visualizes the workflow of customer support tickets, helping identify bottlenecks and prioritize tasks. This improves the overall efficiency of the support team.
How does Deskhero's AI assist in managing the knowledge base?
Deskhero's AI generates articles for the knowledge base from various sources such as Word, PowerPoint, PDF files, and even scrapes data from the company's website. This ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Manufacture of Women's Underwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
