WoodWorks Inc. receives numerous customer queries daily regarding product usage, troubleshooting, and other related issues. They use Deskhero's ticket management system to handle these queries efficiently. The advanced AI capabilities of Deskhero enable the system to automatically suggest replies based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
With the help of Deskhero's AI, WoodWorks Inc. has been able to significantly reduce the time taken to respond to customer queries. The AI system quickly finds relevant content and generates suggested replies, which are then reviewed by the support team before being sent out. This has not only improved response times but also the quality of responses.
Deskhero's AI capabilities also enhance the search results on WoodWorks Inc.'s customer support portal. The AI uses OpenAI Embeddings to understand the context of the search query and provide the most relevant results. This has made it easier for customers to find the information they need, reducing the number of support tickets.
Furthermore, WoodWorks Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage all their customer support operations from a single platform, further improving efficiency.
Overall, Deskhero's advanced AI capabilities have enabled WoodWorks Inc. to provide superior customer support, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to quickly find relevant content and generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query and provide the most relevant results. This makes it easier for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of wood finishes and stains industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
