TimberGlow Co. has a vast knowledge base consisting of articles generated from word, powerpoint, pdf files, and scraped website data. Managing this knowledge base and ensuring that the right information is available to customers and internal teams can be challenging. Deskhero's AI capabilities come in handy in this regard.
Deskhero's AI uses OpenAI Embeddings to understand the content of the knowledge base articles and other resources. This understanding allows the AI to categorize the articles accurately and suggest relevant articles when a new support ticket is created. This not only improves the efficiency of the support team but also helps customers find the information they need quickly.
In addition to managing the knowledge base, Deskhero's AI also enhances the search functionality on TimberGlow Co.'s support portal. The AI understands the context of the search query and provides the most relevant results, reducing the need for customers to create support tickets.
TimberGlow Co. also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to manage their knowledge base and customer support operations from a single platform, improving overall efficiency.
By leveraging Deskhero's advanced AI capabilities, TimberGlow Co. has been able to manage their knowledge base more effectively, provide better support to their customers, and improve the efficiency of their internal teams.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the content of the knowledge base articles and other resources. This understanding allows the AI to categorize the articles accurately and suggest relevant articles when a new support ticket is created.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI understands the context of the search query and provides the most relevant results. This reduces the need for customers to create support tickets.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of wood finishes and stains industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
