Before implementing Deskhero, VeneerMaster Inc. faced challenges in handling customer queries promptly and effectively. With Deskhero's AI capabilities, the company can now analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly improving response times.
VeneerMaster Inc. also leverages Deskhero's AI to optimize its search functionality. By analyzing OpenAI Embeddings from various sources, including the company's website and uploaded manuals, the AI provides relevant content to customers, reducing the need for them to generate tickets.
Deskhero's AI also generates knowledge base articles from different file types, such as Word, PowerPoint, and PDF files. This feature has allowed VeneerMaster Inc. to develop a robust knowledge base that provides customers with comprehensive information about their products and services.
Moreover, VeneerMaster Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This integration has simplified their operations and improved data consistency across different platforms.
Overall, Deskhero's AI capabilities have helped VeneerMaster Inc. to deliver a superior customer experience, resulting in increased customer satisfaction and retention.
How has Deskhero improved VeneerMaster Inc.'s response times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature has significantly reduced the time it takes for VeneerMaster Inc. to respond to customer queries.
How does Deskhero's AI enhance search functionality?
Deskhero's AI analyzes OpenAI Embeddings from various sources, including the company's website and uploaded manuals, to provide relevant content to customers. This feature has made it easier for customers to find the information they need.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various file types, such as Word, PowerPoint, and PDF files. This feature enables companies to build a comprehensive knowledge base that provides customers with detailed information about their products and services.
* This article provides an example of how a fictive company in the Manufacture of wood veneer sheets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
