WoodCraft Veneers previously struggled with managing customer queries efficiently. The introduction of Deskhero has transformed their customer support system. The platform's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times.
The company also uses Deskhero's AI to enhance its search results. The AI analyzes OpenAI Embeddings from various sources, including the company's website and uploaded manuals, to provide relevant content to customers. This feature has made it easier for customers to find the information they need, reducing the number of tickets generated.
Deskhero's AI also generates knowledge base articles from various file types, such as Word, PowerPoint, and PDF files. This feature has enabled WoodCraft Veneers to build a comprehensive knowledge base that provides customers with detailed information about their products and services.
Furthermore, the company uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined their operations and improved data consistency across different platforms.
Overall, Deskhero's AI capabilities have enabled WoodCraft Veneers to provide efficient and effective customer support, leading to increased customer satisfaction and loyalty.
How has Deskhero improved WoodCraft Veneers' response times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature has significantly reduced the time it takes for WoodCraft Veneers to respond to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI analyzes OpenAI Embeddings from various sources, including the company's website and uploaded manuals, to provide relevant content to customers. This feature has made it easier for customers to find the information they need.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various file types, such as Word, PowerPoint, and PDF files. This feature enables companies to build a comprehensive knowledge base that provides customers with detailed information about their products and services.
* This article provides an example of how a fictive company in the Manufacture of wood veneer sheets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
