VeneerTech has a vast knowledge base that includes product manuals, installation guides, and maintenance tips. They use Deskhero's AI capabilities to analyze these documents and generate comprehensive knowledge base articles.
The AI also enhances the search functionality of the knowledge base. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide accurate and relevant search results. This has significantly improved the user experience and reduced the number of support tickets.
VeneerTech also leverages Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI analyzes the scraped data and automatically updates the knowledge base, ensuring customers always have access to the latest information.
Moreover, the company uses Deskhero's custom email domains and user groups features to manage internal communication and collaboration. The AI assists in this by suggesting relevant articles and resources based on the context of the communication.
Overall, Deskhero's advanced AI capabilities have helped VeneerTech maintain an accurate and comprehensive knowledge base, leading to improved customer satisfaction.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI analyzes various documents and website data to generate comprehensive knowledge base articles. It also enhances the search functionality by providing accurate and relevant results.
How does Deskhero's AI assist in internal communication?
Deskhero's AI can suggest relevant articles and resources based on the context of the communication, aiding in effective collaboration and decision-making.
Can Deskhero's AI update the knowledge base automatically?
Yes, Deskhero's AI can analyze scraped website data and automatically update the knowledge base with the latest information.
* This article provides an example of how a fictive company in the Manufacture of wood veneers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
