EcoVeneer receives a large volume of customer queries daily. They use Deskhero's ticket management and kanban board features to manage these effectively. The AI capabilities of Deskhero assist in this by suggesting relevant replies and predicting ticket priority.
The company also uses Deskhero's custom fields and structured data lists to organize their data. The AI enhances this by analyzing the data and providing insights, helping EcoVeneer make informed decisions.
EcoVeneer leverages Deskhero's knowledge base feature to provide customers with self-service options. The AI analyzes various documents and website data to generate comprehensive knowledge base articles, reducing the need for live support.
Furthermore, EcoVeneer uses Deskhero's REST API to integrate the platform with their existing systems. This allows the AI to leverage all available data, leading to better decision-making and improved efficiency.
Overall, Deskhero's advanced AI capabilities have helped EcoVeneer optimize their operations, reduce costs, and enhance customer satisfaction.
How does Deskhero's AI assist in managing customer queries?
Deskhero's AI suggests relevant replies to customer queries and predicts ticket priority, helping companies manage their customer queries more effectively.
How does Deskhero's AI help in data organization?
Deskhero's AI can analyze structured data and provide insights, aiding in effective data organization and decision-making.
Can Deskhero's AI reduce the need for live support?
Yes, by generating comprehensive knowledge base articles, Deskhero's AI provides customers with self-service options, reducing the need for live support.
* This article provides an example of how a fictive company in the Manufacture of wood veneers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
