WoodVeneerCraft receives numerous customer queries about product specifications, installation processes, and maintenance tips. To manage these efficiently, they use Deskhero's ticket management feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response times.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This allows them to handle urgent issues promptly and ensure no query goes unanswered. The AI further enhances this process by predicting ticket priority based on historical data.
Deskhero's AI capabilities also extend to the knowledge base. WoodVeneerCraft regularly updates their knowledge base with articles generated from Word, PowerPoint, and PDF files. The AI analyzes these documents, along with the company's website data, to provide comprehensive and accurate information in response to customer queries.
Furthermore, WoodVeneerCraft uses Deskhero's REST API to integrate the platform with their existing systems. This ensures seamless data flow and allows the AI to leverage all available information for better decision-making.
Overall, Deskhero's advanced AI capabilities have enabled WoodVeneerCraft to provide high-quality customer support while optimizing their operations.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries. This reduces the time spent on formulating responses, thereby improving response times.
How does Deskhero's AI help in managing tickets?
Deskhero's AI can predict ticket priority based on historical data, helping companies manage and prioritize their tickets more effectively.
Can Deskhero's AI analyze data from external sources?
Yes, Deskhero's REST API allows integration with other systems, enabling the AI to analyze data from these sources as well.
* This article provides an example of how a fictive company in the Manufacture of wood veneers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
