EcoWood Windows prides itself on its customer-centric approach. To maintain high customer satisfaction levels, they use Deskhero's advanced AI capabilities. The AI analyzes previous tickets and knowledge base articles to suggest relevant replies, ensuring that customers receive quick and accurate responses to their queries.
To provide their customers with easy access to information, EcoWood Windows uses Deskhero's AI-powered knowledge base. The AI generates the knowledge base from uploaded manuals, policies, and presentations, making it a comprehensive source of information for both customers and support staff.
EcoWood Windows also leverages Deskhero's website scraping feature to stay updated with the latest industry trends and product information. The AI analyzes the scraped data and updates the knowledge base, ensuring that the information provided to customers is always current.
By integrating Deskhero with their existing systems using the platform's REST API, EcoWood Windows has been able to streamline their operations. The seamless integration allows for real-time data exchange, enabling the AI to provide more accurate and personalized responses.
Through the use of Deskhero's advanced AI capabilities, EcoWood Windows has been able to enhance their customer service, resulting in increased customer satisfaction and loyalty.
How does the AI provide personalized responses?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate personalized responses.
How does the AI-powered knowledge base work?
The AI generates the knowledge base from uploaded manuals, policies, and presentations. This makes the knowledge base a comprehensive source of information that is easily searchable for both customers and support staff.
How does the integration with existing systems enhance customer service?
The seamless integration with existing systems allows for real-time data exchange. This enables the AI to provide more accurate and personalized responses, enhancing the overall customer service experience.
* This article provides an example of how a fictive company in the Manufacture of wooden window frames industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
