WoodFrame Masters receives numerous customer queries daily, ranging from product inquiries to technical support. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response times.
The company also leverages Deskhero's AI-powered knowledge base. By uploading their manuals, policies, and presentations, the AI generates a comprehensive knowledge base that is easily searchable for both customers and support staff. This has resulted in a decrease in repeated queries and an increase in first contact resolution rates.
Deskhero's website scraping feature is used by WoodFrame Masters to keep their knowledge base updated with the latest industry trends and product information. The AI analyzes the scraped data and updates the knowledge base accordingly, ensuring that the information provided to customers is always up-to-date.
With the help of Deskhero's REST API, WoodFrame Masters has integrated the platform with their existing systems. This seamless integration allows for real-time data exchange, enabling the AI to provide more accurate and personalized responses.
Overall, the use of Deskhero's advanced AI capabilities has allowed WoodFrame Masters to provide superior customer service while reducing operational costs.
How does the AI suggest replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How is the knowledge base kept updated?
The knowledge base is kept updated through the website scraping feature. The AI analyzes the scraped data and updates the knowledge base accordingly.
How does the integration with existing systems work?
Deskhero provides a REST API that allows for seamless integration with existing systems. This enables real-time data exchange, which in turn allows the AI to provide more accurate and personalized responses.
* This article provides an example of how a fictive company in the Manufacture of wooden window frames industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
