TimberTech Sashes handles a large number of customer queries on a daily basis. With Deskhero's ticket management system, they are able to efficiently manage these queries. The AI capabilities of the platform help in categorizing and prioritizing these tickets, ensuring that no query goes unanswered.
The company uses the custom fields feature to capture specific details about each query. This information is then used by the AI to generate relevant responses. For example, if a customer has a question about the installation process of a particular window sash, the AI uses the custom fields to find relevant information from the knowledge base or previous tickets.
Deskhero's AI capabilities also assist in creating knowledge base articles. The company uploads policy documents and manuals in various formats, and the AI uses OpenAI Embeddings to extract pertinent information and create detailed articles. This not only saves time but also ensures the accuracy of the information.
Additionally, TimberTech Sashes uses Deskhero's website scraping feature to gather data about market trends and competitor activities. The AI analyses this data and provides valuable insights that help the company stay competitive.
Lastly, the company uses the REST API to integrate Deskhero with their existing systems. This integration allows them to leverage the power of AI across all their customer support processes.
How does Deskhero's AI assist in handling customer queries?
Deskhero's AI uses OpenAI Embeddings to categorize and prioritize customer queries. It also uses custom fields to find relevant information from the knowledge base or previous tickets to generate appropriate responses.
How does Deskhero's AI create knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to extract pertinent information from uploaded documents such as policy documents and manuals. It then uses this information to create detailed knowledge base articles.
How does Deskhero's website scraping feature benefit the company?
Deskhero's website scraping feature collects data about market trends and competitor activities. The AI analyses this data and provides valuable insights that help the company stay competitive.
* This article provides an example of how a fictive company in the Manufacture of wooden window sashes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
