SashMaster Inc. receives numerous customer queries every day. With Deskhero's ticket management system, they can efficiently handle these queries. The AI capabilities of the platform assist in sorting and prioritizing these tickets, ensuring that each query is addressed promptly.
The company uses the custom fields feature to capture specific details about each query. This information is then used by the AI to generate relevant responses. For instance, if a customer has a question about the maintenance of a specific window sash model, the AI uses the custom fields to pull up relevant information from the knowledge base or previous tickets.
Deskhero's AI capabilities also help in creating knowledge base articles. The company uploads manuals and policy documents in different formats, and the AI uses OpenAI Embeddings to extract relevant information and create comprehensive articles. This not only saves time but also ensures that the information is accurate and up-to-date.
Moreover, SashMaster Inc. uses Deskhero's website scraping feature to keep track of market trends and competitor activities. The AI analyses this data and provides insights that help the company stay ahead of the competition.
Finally, the company uses the REST API to integrate Deskhero with their existing systems. This seamless integration allows them to leverage the power of AI across all their customer support processes.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI uses OpenAI Embeddings to sort and prioritize customer queries. It also uses custom fields to pull up relevant information from the knowledge base or previous tickets to generate appropriate responses.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to extract relevant information from uploaded documents such as manuals and policy documents. It then uses this information to create comprehensive knowledge base articles.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature collects data from specified websites. The AI then analyses this data to provide insights on market trends and competitor activities.
* This article provides an example of how a fictive company in the Manufacture of wooden window sashes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
