WoodCraft Windows receives a high volume of customer inquiries regarding product specifications, installation procedures, and maintenance tips. With Deskhero, they are able to manage these tickets effectively using the kanban board and structured data lists. The AI capabilities of Deskhero help in sorting and prioritizing these tickets based on urgency and relevance.
The company also uses the custom fields feature to capture specific information about each customer inquiry. This data is then used by the AI to generate relevant responses. For instance, if a customer has a query about a specific model of window sash, the AI uses the custom fields to pull up relevant information from the knowledge base or previous tickets.
Deskhero's AI capabilities also come in handy when generating knowledge base articles. The company uploads manuals and policy documents in Word, PowerPoint, or PDF format. The AI then uses OpenAI Embeddings to extract relevant information and create comprehensive articles. This not only saves time but also ensures that the information is accurate and up-to-date.
Furthermore, WoodCraft Windows uses Deskhero's website scraping feature to keep track of competitor activities and market trends. The AI analyses this data and provides insights that help the company stay ahead of the competition.
Finally, the company uses the REST API to integrate Deskhero with their existing systems. This seamless integration allows them to leverage the power of AI across all their customer support processes.
How does Deskhero's AI help in managing customer tickets?
Deskhero's AI uses OpenAI Embeddings to sort and prioritize tickets based on urgency and relevance. It also uses custom fields to pull up relevant information from the knowledge base or previous tickets to generate appropriate responses.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to extract relevant information from uploaded documents such as manuals and policy documents. It then uses this information to create comprehensive knowledge base articles.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature collects data from specified websites. The AI then analyses this data to provide insights on competitor activities and market trends.
* This article provides an example of how a fictive company in the Manufacture of wooden window sashes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
