IceCream Innovations has an extensive knowledge base, including product manuals, policies, and presentations. However, before implementing Deskhero, finding relevant information in this vast resource was a daunting task for their support team.
With Deskhero's AI capabilities, the support team can now easily find the information they need. The AI leverages OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance search results. This has made it much easier for the team to find relevant content to address customer queries.
Additionally, the AI can generate suggested replies based on this content. This has reduced the time spent crafting responses and improved the consistency of the support team's responses.
The AI's ability to learn from past interactions has also been beneficial. It can accurately predict the type of response needed for different types of queries, further speeding up the response time and improving the quality of support provided.
Overall, Deskhero's advanced AI capabilities have significantly improved the management and usefulness of IceCream Innovations' knowledge base, enhancing the efficiency and effectiveness of their customer support services.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI uses OpenAI Embeddings from knowledge base articles, uploaded files, and scraped website data to enhance search results and suggest replies. This makes it easier to find relevant information and craft consistent responses.
How does the AI learn from past interactions?
The AI analyzes past interactions to understand the context and type of queries. It uses this understanding to predict the type of response needed for different types of queries, speeding up the response time.
Can the AI generate suggested replies?
Yes, the AI can generate suggested replies based on the content found in the knowledge base articles, uploaded files, and scraped website data. This reduces the time spent crafting responses and improves the consistency of the responses.
* This article provides an example of how a fictive company in the Manufacture of yoghurt, ice cream and desserts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
