Delightful Desserts receives a large number of customer support tickets daily. Managing these tickets was a challenge before they implemented Deskhero. However, with Deskhero's advanced AI capabilities, they can now efficiently handle this volume.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. This has significantly reduced the time spent crafting responses and improved the consistency of the support team's responses.
Additionally, the AI enhances search results, making it easier for the support team to find relevant information. This has been particularly useful when dealing with complex queries that require in-depth product knowledge or understanding of company policies.
The AI's ability to learn from past interactions has also been beneficial. It can accurately predict the type of response needed for different types of queries, further speeding up the response time and improving the quality of support provided.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of Delightful Desserts' ticket management process, leading to higher customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies and enhance search results. This makes it easier to manage tickets and provide consistent, accurate responses.
Can the AI learn from past interactions?
Yes, the AI learns from past interactions and improves over time. It can accurately predict the type of response needed for different types of queries, speeding up the response time.
How does the AI enhance search results?
The AI uses the same data sources as above to enhance search results. It understands the context of the search query and returns the most relevant results.
* This article provides an example of how a fictive company in the Manufacture of yoghurt, ice cream and desserts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
