YogurtYum receives a high volume of customer queries daily, ranging from product inquiries to complaints. Before implementing Deskhero, their support team struggled to handle this volume, resulting in delayed responses and unsatisfied customers. However, with Deskhero's ticket management and AI capabilities, they can now efficiently manage and respond to these queries.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature has been instrumental in helping YogurtYum's support team quickly find relevant content to address customer queries. The AI suggests replies based on this content, reducing the time spent crafting responses.
The AI also enhances search results, making it easier for the support team to find relevant information. This has been particularly useful when dealing with complex queries that require in-depth product knowledge or understanding of company policies.
Moreover, the AI's ability to learn from past interactions has improved over time. It can now accurately predict the type of response needed for different types of queries, further speeding up the response time.
Overall, Deskhero's advanced AI capabilities have transformed YogurtYum's customer support services, improving efficiency and customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. It analyzes this data to understand the context of the query and suggest the most relevant response.
How does the AI enhance search results?
The AI uses the same data sources as above to enhance search results. It understands the context of the search query and returns the most relevant results.
Can the AI learn from past interactions?
Yes, the AI learns from past interactions and improves over time. It can accurately predict the type of response needed for different types of queries, speeding up the response time.
* This article provides an example of how a fictive company in the Manufacture of yoghurt, ice cream and desserts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
