TurboEnergy Inc. has a large customer base spread across different geographies. Managing customer queries and providing timely support was a challenge due to the volume of tickets and the complexity of their products. With Deskhero, they have been able to manage tickets more efficiently using the Kanban board and user groups features.
The AI capabilities of Deskhero have been instrumental in improving the response time to customer queries. The AI uses OpenAI Embeddings from previous tickets and the knowledge base to suggest replies to incoming queries, significantly reducing the time taken to resolve tickets.
Deskhero's AI also enhances the search results, making it easier for the support team to find relevant information quickly. This feature has been particularly useful in handling complex queries that require detailed technical information.
The ability to generate knowledge base articles from uploaded files like manuals, policies, and presentations has been a game-changer for TurboEnergy Inc. This feature has not only reduced the effort required to maintain the knowledge base but also improved its quality and comprehensiveness.
Finally, the REST API provided by Deskhero has enabled TurboEnergy Inc. to integrate the platform with their existing CRM and ERP systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
How does Deskhero's AI suggest replies to incoming queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and the knowledge base to understand the context and relevance of the information. It then uses this understanding to suggest replies to incoming queries, reducing the time taken to resolve tickets.
How does Deskhero enhance the search results?
Deskhero's AI uses OpenAI Embeddings from the knowledge base and previous tickets to understand the context and relevance of the information. This allows it to provide the most relevant search results, making it easier for the support team to find the information they need.
Can Deskhero integrate with our existing CRM and ERP systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring a seamless flow of data and enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Manufacture of Power Generating Machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
