SurgeShield Ltd. deals with a diverse range of customer queries every day. Prior to Deskhero, managing these queries and providing timely responses was a challenge. Now, with Deskhero's AI-powered ticket management, SurgeShield can efficiently handle customer inquiries, ensuring that no query goes unanswered.
Deskhero's AI capabilities also play a crucial role in enhancing SurgeShield's knowledge base. The system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate relevant content. This has significantly improved the user experience on SurgeShield's self-service portal, leading to increased customer satisfaction.
Another key feature of Deskhero that SurgeShield leverages is the AI-driven suggested replies. By analyzing incoming queries and suggesting suitable responses based on past interactions and existing knowledge base content, Deskhero enables SurgeShield to provide consistent, accurate information to their customers quickly.
SurgeShield also uses Deskhero's website scraping feature to keep their knowledge base current. The system automatically scrapes new information from SurgeShield's website and incorporates it into the knowledge base, ensuring that customers always have access to the most recent information.
Lastly, SurgeShield utilizes Deskhero's comprehensive search bar powered by AI. This feature allows SurgeShield's support team to quickly find relevant information, whether it's a specific ticket, a knowledge base article, or a piece of information from an uploaded file.
How does Deskhero's AI help SurgeShield manage customer queries?
Deskhero's AI-powered ticket management system categorizes and prioritizes customer queries, ensuring efficient handling of inquiries. The system also suggests suitable responses based on past interactions and existing knowledge base content, enabling SurgeShield to provide quick, accurate responses.
How does Deskhero enhance SurgeShield's knowledge base?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate relevant content for the knowledge base. It also scrapes new information from SurgeShield's website to keep the knowledge base updated.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI-enhanced search function uses OpenAI Embeddings to deliver accurate results quickly. Whether you're searching for a specific ticket, a knowledge base article, or information from an uploaded file, the AI-powered search can find it in seconds.
* This article provides an example of how a fictive company in the Manufacture of power strips and surge protectors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
