VoltSafe Technologies receives a high volume of customer inquiries daily. Before implementing Deskhero, managing these inquiries was a labor-intensive task that often resulted in delayed responses. With Deskhero's AI-powered ticket management, VoltSafe can now handle customer inquiries more efficiently, ensuring timely and accurate responses.
Deskhero's AI capabilities also play a vital role in enhancing VoltSafe's knowledge base. The system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate relevant content. This has significantly improved the user experience on VoltSafe's self-service portal, leading to a decrease in repeat queries.
Another key feature of Deskhero that VoltSafe leverages is the AI-driven suggested replies. By analyzing incoming queries and suggesting suitable responses based on past interactions and existing knowledge base content, Deskhero enables VoltSafe to provide consistent, accurate information to their customers quickly.
VoltSafe also uses Deskhero's website scraping feature to keep their knowledge base current. The system automatically scrapes new information from VoltSafe's website and incorporates it into the knowledge base, ensuring that customers always have access to the most recent information.
Lastly, VoltSafe utilizes Deskhero's comprehensive search bar powered by AI. This feature allows VoltSafe's support team to quickly find relevant information, whether it's a specific ticket, a knowledge base article, or a piece of information from an uploaded file.
How does Deskhero's AI help VoltSafe manage customer queries?
Deskhero's AI-powered ticket management system categorizes and prioritizes customer queries, ensuring efficient handling of inquiries. The system also suggests suitable responses based on past interactions and existing knowledge base content, enabling VoltSafe to provide quick, accurate responses.
How does Deskhero enhance VoltSafe's knowledge base?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate relevant content for the knowledge base. It also scrapes new information from VoltSafe's website to keep the knowledge base updated.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI-enhanced search function uses OpenAI Embeddings to deliver accurate results quickly. Whether you're searching for a specific ticket, a knowledge base article, or information from an uploaded file, the AI-powered search can find it in seconds.
* This article provides an example of how a fictive company in the Manufacture of power strips and surge protectors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
