PowerGuard Inc. receives a large volume of customer inquiries daily, ranging from product usage questions to troubleshooting requests. Managing these inquiries manually was time-consuming and often led to delayed responses. With Deskhero, PowerGuard can now automate ticket management using AI. The system intelligently categorizes and prioritizes tickets based on their urgency and content, enabling the support team to focus on critical issues first.
The AI capabilities of Deskhero also enhance PowerGuard's knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals, Deskhero generates comprehensive and relevant content. This feature has significantly improved the quality of PowerGuard's self-service portal, reducing the number of repeat queries.
Deskhero's AI-driven suggested replies have been a game-changer for PowerGuard. The system analyzes incoming queries and suggests appropriate responses based on past interactions and existing knowledge base content. This feature not only speeds up response times but also ensures consistency in the information provided to customers.
PowerGuard also utilizes Deskhero's website scraping feature to keep their knowledge base up-to-date. The system automatically scrapes new information from PowerGuard's website and integrates it into the knowledge base, ensuring that customers always have access to the latest information.
Finally, the comprehensive search bar powered by AI has made it easier for PowerGuard's support team to find relevant information quickly. Whether they're looking for a specific ticket, a knowledge base article, or a piece of information from an uploaded file, the AI-enhanced search delivers accurate results in seconds.
How does Deskhero's AI help in managing tickets?
Deskhero's AI categorizes and prioritizes tickets based on their urgency and content. This helps in streamlining the ticket management process and allows the support team to focus on critical issues first.
How does Deskhero enhance the quality of the knowledge base?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate comprehensive and relevant content for the knowledge base. It also scrapes new information from the company's website to keep the knowledge base updated.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI-enhanced search function uses OpenAI Embeddings to deliver accurate results quickly. Whether you're searching for a specific ticket, a knowledge base article, or information from an uploaded file, the AI-powered search can find it in seconds.
* This article provides an example of how a fictive company in the Manufacture of power strips and surge protectors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
