Rotomax Machinery receives numerous customer queries daily about machine operation, maintenance, and troubleshooting. They use Deskhero's ticket management system to efficiently handle these requests. The AI capabilities of Deskhero leverage OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like manuals and policies to find relevant content.
The AI system then uses OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent by customer service representatives on each ticket. This has resulted in faster response times and higher customer satisfaction rates.
Deskhero's AI also enhances search results for both customers and support agents. When a customer or agent searches for information, the AI uses the OpenAI embeddings to provide the most relevant results. This has made it easier for customers to find the information they need and for agents to assist customers more effectively.
Rotomax also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI system automatically scrapes new information from the company's website and adds it to the knowledge base, ensuring that customers and agents always have access to the latest information.
Finally, Rotomax uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the company to manage their customer support operations.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent by customer service representatives on each ticket, resulting in faster response times.
How does Deskhero's AI enhance search results?
When a customer or agent searches for information, Deskhero's AI uses the OpenAI embeddings to provide the most relevant results. This makes it easier for customers to find the information they need and for agents to assist customers more effectively.
How does Deskhero's website scraping feature work?
Deskhero's AI system automatically scrapes new information from the company's website and adds it to the knowledge base. This ensures that customers and agents always have access to the latest information.
* This article provides an example of how a fictive company in the Manufacturer or rotational moulding machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
