VentTech Industries was looking for a solution to enhance their knowledge base and make it easier for their support team to find relevant information quickly.
By using Deskhero, VentTech Industries was able to leverage the platform's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This has significantly expanded their knowledge base and made it more comprehensive.
The AI also uses OpenAI Embeddings from these sources to enhance the search results. This has made it easier for the support team to find relevant information quickly and respond to customer queries more effectively.
Moreover, the AI can generate suggested replies based on this content, further improving the efficiency of the support process.
Overall, Deskhero's advanced AI capabilities have enabled VentTech Industries to enhance their knowledge base, improve their search results, and increase the efficiency of their customer support process.
How has Deskhero enhanced VentTech Industries' knowledge base?
Deskhero's AI capabilities have enabled VentTech Industries to generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data, thereby significantly expanding and enhancing their knowledge base.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI Embeddings from various sources to enhance the search results, making it easier for the support team to find relevant information quickly.
How has Deskhero improved the efficiency of VentTech Industries' customer support process?
By generating knowledge base articles from various sources, enhancing search results, and generating suggested replies, Deskhero has helped improve the efficiency of VentTech Industries' customer support process.
* This article provides an example of how a fictive company in the Manufacturing of air blowers, fans, and ventilating equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
