BreezeMaster Manufacturing was struggling with managing their increasing volume of customer support tickets and was looking for a solution that could help them handle these tickets more effectively.
With Deskhero, BreezeMaster Manufacturing was able to leverage the platform's AI capabilities to improve their ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, which has significantly improved the efficiency of the ticket management process and reduced the time taken to respond to customer queries.
Additionally, Deskhero's comprehensive search bar enhanced by AI has made it easier for the support team to find relevant information quickly, further improving the efficiency of the support process.
Overall, Deskhero's advanced AI capabilities have enabled BreezeMaster Manufacturing to improve their ticket management process, generate quick and accurate responses to customer queries, and enhance their search results.
How has Deskhero improved the ticket management process at BreezeMaster Manufacturing?
Deskhero's AI capabilities have helped BreezeMaster Manufacturing find relevant content from various sources, generate suggested replies, and enhance their search results, thereby improving the efficiency of their ticket management process.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How has Deskhero improved the efficiency of BreezeMaster Manufacturing's customer support process?
By improving the ticket management process, generating suggested replies, and enhancing search results, Deskhero has helped improve the efficiency of BreezeMaster Manufacturing's customer support process.
* This article provides an example of how a fictive company in the Manufacturing of air blowers, fans, and ventilating equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
