AeroFlow Dynamics was facing challenges in managing their increasing volume of customer support tickets. The company was seeking a solution that could not only manage these tickets efficiently but also provide quick and accurate responses to customer queries.
With Deskhero, AeroFlow Dynamics was able to leverage the platform's advanced AI capabilities to manage their tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries, thereby improving customer satisfaction.
Moreover, Deskhero's comprehensive search bar enhanced by AI has made it easier for the support team to find relevant information quickly. This has further improved the efficiency of the support process.
Overall, Deskhero's advanced AI capabilities have enabled AeroFlow Dynamics to streamline their customer support process, improve customer satisfaction, and increase operational efficiency.
How has Deskhero improved the efficiency of AeroFlow Dynamics' customer support process?
Deskhero's advanced AI capabilities have helped AeroFlow Dynamics manage their tickets more effectively, generate quick and accurate responses to customer queries, and find relevant information quickly through the enhanced search bar.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How has Deskhero improved customer satisfaction at AeroFlow Dynamics?
By generating quick and accurate responses to customer queries and making it easier for the support team to find relevant information, Deskhero has helped improve customer satisfaction at AeroFlow Dynamics.
* This article provides an example of how a fictive company in the Manufacturing of air blowers, fans, and ventilating equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
