SaltWorks Manufacturing frequently deals with complex customer inquiries regarding their wide range of alkaline salts. With Deskhero's AI capabilities, the company can generate suggested replies to these inquiries based on previous tickets, knowledge base articles, and uploaded files such as product manuals and safety guidelines. This not only expedites the response time but also ensures the information provided to customers is consistent and accurate.
The company also leverages Deskhero's AI to enhance the search results for their support team and customers. The AI uses OpenAI Embeddings to find the most relevant content from various sources, including scraped website data, tickets, and knowledge base articles when a query is entered into the search bar. This feature has significantly improved the efficiency of the support team and enabled customers to find answers to their questions swiftly and conveniently.
Deskhero's user groups and tickets management features have been instrumental in helping SaltWorks categorize and manage customer inquiries effectively. The kanban board gives a visual representation of all ongoing tickets, assisting the team in staying organized and managing their tasks efficiently.
With Deskhero's REST API, SaltWorks has seamlessly integrated the platform with their existing systems, ensuring smooth data exchange and workflow continuity. This has allowed the company to adopt Deskhero without disrupting their current operations.
By harnessing Deskhero's advanced AI capabilities, SaltWorks Manufacturing has significantly enhanced its helpdesk services. The company has seen a decrease in response times, an improvement in customer satisfaction, and a boost in operational efficiency.
How does Deskhero's AI help in generating suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero offers a REST API that allows it to be integrated with your existing systems for seamless data exchange and workflow continuity.
How does Deskhero enhance search results?
When a query is entered into the search bar, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from various sources, including scraped website data, tickets, and knowledge base articles. This helps users find accurate and helpful information quickly.
* This article provides an example of how a fictive company in the Manufacturing alkaline salts, such as ammonium sulfate, potassium chloride, sodium carbonate, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
