AlkaTech Industries receives numerous customer queries daily regarding product specifications, safety measures, and usage instructions. By using Deskhero's AI capabilities, the company can automatically generate suggested replies to these queries based on previous tickets, knowledge base articles, and uploaded files like product manuals and safety guidelines. This significantly reduces the response time and ensures consistent, accurate information is provided to customers.
The company also uses Deskhero's AI to enhance search results for both their support team and customers. When a query is entered into the search bar, the AI leverages OpenAI Embeddings to find the most relevant content from various sources, including scraped website data, tickets, and knowledge base articles. This feature has improved the efficiency of the support team and empowered customers to find answers to their questions quickly and easily.
AlkaTech also benefits from Deskhero's custom fields and structured data lists. These features allow the company to categorize and manage tickets effectively, enabling them to prioritize and address urgent issues promptly. The kanban board provides a visual overview of all ongoing tickets, helping the team stay organized and on top of their tasks.
Deskhero's REST API allows AlkaTech to integrate the platform with their existing systems, ensuring seamless data exchange and workflow continuity. This integration capability has enabled the company to implement Deskhero without disrupting their current operations.
By leveraging Deskhero's advanced AI capabilities, AlkaTech Industries has significantly improved its customer support services. The company has experienced a reduction in response times, an increase in customer satisfaction, and enhanced operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows it to be integrated with your existing systems for seamless data exchange and workflow continuity.
How does Deskhero enhance search results?
When a query is entered into the search bar, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from various sources, including scraped website data, tickets, and knowledge base articles. This helps users find accurate and helpful information quickly.
* This article provides an example of how a fictive company in the Manufacturing alkaline salts, such as ammonium sulfate, potassium chloride, sodium carbonate, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
