Architectural Marvels Inc. receives numerous customer queries daily, ranging from product inquiries to technical support requests. Using Deskhero's ticket management system, they can efficiently categorize and prioritize these tickets. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time taken to respond to customers.
The custom fields feature allows Architectural Marvels Inc. to tailor the data collected from customers, ensuring that each ticket contains all the necessary information for resolution. This, combined with the AI's ability to generate suggested replies, has drastically reduced the time taken to resolve each ticket.
Deskhero's AI also enhances the search results in the knowledge base. By leveraging OpenAI Embeddings, the AI can find the most relevant content from uploaded files like policies, manuals, and presentations. This makes it easier for the support staff to find the information they need to assist customers.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI always has the most recent data to work with when generating suggested replies or enhancing search results.
Finally, the REST API allows Architectural Marvels Inc. to integrate Deskhero with their existing systems, creating a seamless workflow for their support staff. This, along with the other features of Deskhero, has transformed their customer support and helpdesk services.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies. This reduces the time taken to draft responses, thereby improving response times.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest information from your website.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
* This article provides an example of how a fictive company in the Manufacturing architectural and ornamental metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
