Ornate Creations Ltd. has an extensive knowledge base, containing information on a wide range of topics. However, finding the right information was often a time-consuming task for their support staff. With Deskhero's comprehensive search bar and AI capabilities, this process has been significantly streamlined.
The AI leverages OpenAI Embeddings to analyze the content of the knowledge base, including articles generated from Word, PowerPoint, and PDF files. It then uses this analysis to enhance the search results, making it easier for the support staff to find the information they need.
Deskhero's AI also generates suggested replies based on the analysis of previous tickets and the knowledge base. This not only speeds up the response process but also ensures that the responses are accurate and relevant.
The company also uses Deskhero's custom email domains and user groups features to organize their support staff and manage customer communications. This, combined with the AI-enhanced search and reply suggestions, has greatly improved their customer support efficiency.
Finally, Ornate Creations Ltd. uses the REST API to integrate Deskhero with their existing systems. This creates a seamless workflow for their support staff, further enhancing their efficiency.
How does Deskhero's AI enhance the knowledge base search?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base. It then uses this analysis to enhance the search results, making it easier to find the relevant information.
What are the benefits of Deskhero's suggested replies?
Deskhero's suggested replies speed up the response process and ensure that the responses are accurate and relevant. This improves customer satisfaction and reduces the workload of the support staff.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
* This article provides an example of how a fictive company in the Manufacturing architectural and ornamental metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
