AromaEssence uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This analysis helps the company to understand common customer issues and how they have been resolved in the past. The AI also suggests possible solutions to new tickets based on this analysis, thereby reducing the time taken to resolve customer issues.
The company also leverages Deskhero's AI to enhance search results. When a customer searches for information on the company's helpdesk, the AI uses OpenAI Embeddings to find relevant content from various sources. This ensures that customers can quickly and easily find the information they need.
Deskhero's AI also generates suggested replies for customer support agents. These suggestions are based on the analysis of previous tickets and other data. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
By using Deskhero's AI capabilities, AromaEssence has been able to significantly improve its customer support services. The company has seen a reduction in the time taken to resolve customer issues, an increase in customer satisfaction, and an improvement in the efficiency of its customer support agents.
Furthermore, the AI capabilities have also helped the company to identify trends and patterns in customer issues. This has enabled the company to proactively address potential issues, thereby further enhancing customer satisfaction.
How does Deskhero's AI analyze previous tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of previous tickets. It identifies common issues and how they were resolved, and uses this information to suggest solutions to new tickets.
How does Deskhero's AI enhance search results?
When a customer searches for information on the helpdesk, Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets and other data to understand common issues and their solutions. It then uses this information to generate suggested replies for customer support agents.
* This article provides an example of how a fictive company in the Manufacturing of aromatherapy products containing essential oils industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
