ScentSolutions uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This ensures that the company's knowledge base is always up-to-date with the latest product information and troubleshooting guides.
The company also uses Deskhero's AI to enhance the search functionality of its knowledge base. The AI uses OpenAI Embeddings to find relevant content based on a customer's search query, ensuring that customers can quickly find the information they need.
Deskhero's AI also helps ScentSolutions to maintain the accuracy of its knowledge base. The AI analyzes the content of the knowledge base and identifies any inconsistencies or inaccuracies. This allows the company to quickly correct any errors and ensure that customers always have access to accurate information.
By leveraging Deskhero's AI capabilities, ScentSolutions has been able to significantly improve its knowledge base. The company has seen an increase in the use of its knowledge base for customer self-service, a reduction in the number of customer support tickets, and an improvement in customer satisfaction.
Furthermore, the AI capabilities have also enabled the company to identify trends and patterns in customer queries. This has allowed the company to proactively update its knowledge base with relevant information, thereby further enhancing the effectiveness of its customer self-service.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to analyze the content of Word, PowerPoint, PDF files, and scraped website data. It then uses this information to generate knowledge base articles.
How does Deskhero's AI enhance the search functionality of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content based on a customer's search query. This ensures that customers can quickly find the information they need.
How does Deskhero's AI maintain the accuracy of the knowledge base?
Deskhero's AI analyzes the content of the knowledge base and identifies any inconsistencies or inaccuracies. This allows the company to quickly correct any errors.
* This article provides an example of how a fictive company in the Manufacturing of aromatherapy products containing essential oils industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
