PrintMaster Ltd. prides itself on its exceptional customer service. However, with the increasing volume of customer queries, it was becoming difficult for the support team to maintain their high standards.
The company uses Deskhero's ticket management system to handle customer queries. To further improve their support, they decided to leverage Deskhero's advanced AI capabilities.
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to analyze the content of new tickets. It then finds relevant information and sends it through OpenAI's ChatGPT to generate suggested replies. This allows the support team to provide quick and accurate responses to customer queries.
The AI system also enhances the company's knowledge base by generating embeddings from new product information or policies uploaded in Word, PowerPoint, or PDF files. This ensures that the support team always has the most up-to-date information when responding to customer queries.
Overall, Deskhero's advanced AI capabilities have significantly enhanced the customer experience at PrintMaster Ltd. Customers now receive quicker and more accurate responses, leading to improved customer satisfaction.
How does Deskhero's AI system help provide quick and accurate responses to customer queries?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to analyze the content of new tickets. It then finds relevant information and sends it through OpenAI's ChatGPT to generate suggested replies. This allows the support team to provide quick and accurate responses to customer queries.
How does Deskhero's AI system keep the knowledge base updated?
Deskhero's AI system generates embeddings from new product information or policies uploaded in Word, PowerPoint, or PDF files. This allows the AI to pull relevant information from these files when generating suggested replies or enhancing search results, ensuring that the support team always has the most up-to-date information.
How has Deskhero's AI system enhanced the customer experience at PrintMaster Ltd.?
Deskhero's AI system has allowed PrintMaster Ltd.'s support team to provide quicker and more accurate responses to customer queries. This has led to improved customer satisfaction and an enhanced customer experience.
* This article provides an example of how a fictive company in the Manufacturing art prints on paper or canvas industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
