Artistic Impressions Inc. receives numerous customer inquiries daily about their products, ranging from the type of paper used, printing techniques, to shipping details. The company uses Deskhero's ticket management system to efficiently handle these queries. However, with the volume of tickets, it was challenging for the support team to provide quick and accurate responses.
With Deskhero's AI capabilities, Artistic Impressions Inc. leverages OpenAI Embeddings from previous tickets and knowledge base articles. The AI system analyzes the content of new tickets and finds relevant information from the knowledge base or previous tickets, which is then sent through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
Deskhero's AI also enhances the company's knowledge base. When new product information or policies are uploaded in Word, PowerPoint, or PDF files, the AI system generates embeddings from these files. This allows the AI to pull relevant information from these files when generating suggested replies or enhancing search results.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI system scrapes the company's website for new information and updates the knowledge base accordingly. This ensures that the support team always has the most up-to-date information when responding to customer queries.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of Artistic Impressions Inc.'s customer support. The support team can now provide quicker and more accurate responses, leading to improved customer satisfaction.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to analyze the content of new tickets. It then finds relevant information and sends it through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI system enhance the knowledge base?
When new product information or policies are uploaded in Word, PowerPoint, or PDF files, Deskhero's AI system generates embeddings from these files. This allows the AI to pull relevant information from these files when generating suggested replies or enhancing search results. The AI system also scrapes the company's website for new information and updates the knowledge base accordingly.
How has Deskhero's AI system improved Artistic Impressions Inc.'s customer support?
Deskhero's AI system has allowed Artistic Impressions Inc.'s support team to provide quicker and more accurate responses to customer queries. This has led to improved customer satisfaction.
* This article provides an example of how a fictive company in the Manufacturing art prints on paper or canvas industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
