StrideFit Footwear has an extensive knowledge base that includes product manuals, assembly instructions, and warranty policies. The company uses Deskhero's advanced AI capabilities to manage this knowledge base effectively.
The AI leverages OpenAI Embeddings from the knowledge base articles and other uploaded files to find relevant content. This content is then used to generate suggested replies to customer inquiries, reducing the time taken to respond and improving customer satisfaction.
StrideFit Footwear also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes the company's website for new information and updates the knowledge base accordingly.
Furthermore, the company uses Deskhero's comprehensive search bar to quickly find relevant information in the knowledge base. The AI enhances these search results, making it easier for the customer support team to find the information they need.
Since implementing Deskhero, StrideFit Footwear has reported an improvement in their knowledge base management. The company has seen a reduction in response times, an increase in customer satisfaction, and an overall improvement in their customer support team's productivity.
How does Deskhero's AI manage the knowledge base effectively?
Deskhero's AI uses OpenAI Embeddings to find relevant content in the knowledge base and other uploaded files. This content is then used to generate suggested replies to customer inquiries, reducing response times.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes the company's website for new information and updates the knowledge base accordingly. This ensures that the knowledge base is always up-to-date.
How does Deskhero's AI enhance search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to improve the relevance of search results in the knowledge base. This makes it easier for the customer support team to find the information they need quickly.
* This article provides an example of how a fictive company in the Manufacturing and Assembly of Athletic Footwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
