FlexRun Sports receives numerous customer inquiries and complaints daily. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently.
The AI leverages OpenAI Embeddings from previous tickets to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to customer inquiries and improving customer satisfaction.
FlexRun Sports also uses Deskhero's kanban board to visualize their ticket management process. The AI enhances this process by prioritizing tickets based on their urgency and complexity, helping the customer support team to manage their workload effectively.
Furthermore, the company uses Deskhero's comprehensive search bar to quickly find relevant tickets. The AI enhances these search results, making it easier for the customer support team to find the information they need.
Since implementing Deskhero, FlexRun Sports has reported an improvement in their ticket management system. The company has seen a reduction in response times, an increase in customer satisfaction, and an overall improvement in their customer support team's productivity.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings to find relevant content in previous tickets. This content is then used to generate suggested replies, reducing response times. The AI also prioritizes tickets based on their urgency and complexity, helping to manage the workload effectively.
How does Deskhero's kanban board work?
Deskhero's kanban board visualizes the ticket management process. It allows the customer support team to see the status of all tickets at a glance, making it easier to manage their workload.
How does Deskhero's AI enhance search results in the ticket management system?
Deskhero's AI uses OpenAI Embeddings to improve the relevance of search results in the ticket management system. This makes it easier for the customer support team to find the information they need quickly.
* This article provides an example of how a fictive company in the Manufacturing and Assembly of Athletic Footwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
